What happens during the exam? Do they explain the treatment they are doing there, and the treatment they expect you to do at home? Do they let you ask questions? Do they listen to your concerns? Do they have a vet tech in the exam room taking notes, so you can remember what they say better than you would from trying to listen while Kitty is crying in pain on the exam table? Do they let you hold or pet the cat if you're not in the way?
Is the exam table cold steel, or is it covered? is it adjustable? Are there places in the room Kitty can hide or explore while you're waiting? Is there a place for you to sit and watch?
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